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Toshiba TV Service Policy Details
First, the service commitment
1. The central city will provide on-site service within 48 hours and remote areas will make on-site appointments.
2. The national unified consultation, repair and complaint service hotline 4006001000 provides 365-day hotline service.
Second, the scope of service
According to the National Three Guarantees Regulations, the following are within the scope of manufacturer's repairs:
1. Within 15 days from the date of purchase, a performance failure occurs and consumers may choose to return, exchange, or repair. Returns and exchanges are handled directly by the consumer to the seller, and the seller then reimburses the supplier or purchases and sales contract.
2. From the 16th to the 30th day of purchase, a performance failure occurs and consumers can choose to exchange or repair. The replacement goods are dealt with directly by the consumer to the seller, and then the seller reimburses the supplier or purchases and sales contracts in accordance with the law.
Third, the whole machine and its main components "three guarantees" validity period
According to the national "Three Guarantees" regulations, consumers are entitled to free services with valid purchase certificate and warranty card within the "Three Guarantees" validity period and within the "Three Guarantees" liability scope. Toshiba Color TV Products and its major components "Three "Package" is valid as follows: 
Fourth, maintenance, installation, commissioning policy
1, maintenance:
(1) Prototypes, graders, and processors that are sold at a reduced price will not be refunded or exchanged, but will only be responsible for the failure of electrical performance (images, sounds only).
(2) Within the "Three Guarantees" validity period, the defective parts that are replaced belong to the company and must be taken back.
2, installation:
(1) For consumers of internet flat-panel TVs, consumers request to mount them within one year from the date of purchase, and purchase our Toshiba brand racks. The company provides first-time free installation and commissioning services.
(2) The company does not provide free home installation and commissioning services for 32-inch and below products. If consumers require on-site installation and commissioning services, they will receive on-site installation and commissioning costs of 50 yuan per unit according to the prescribed standards.
(3) Consumers who purchase non-Toshiba pylons must sign a special installation service agreement (definitely due to the quality of the pylons, the TVs may fall, fall, etc., resulting in damage to products and other equipment, or personal injury, etc.). The company does not assume any responsibility) and charges an installation fee of 100 yuan/set.
(4) Special installation services for the products purchased by consumers (eg special mounting surfaces for glass, marble, porcelain, hollow wall, etc., flat-panel color TV ceilings, CRT TVs, etc.) Need to be negotiated separately. If consumers require that our company provide related installation services, special installation service agreements must be signed and relevant fees must be charged.
(5) For the installation and commissioning services of Internet TV, consumers should bring their own accessories (such as routers, connecting cables, etc.) or purchase them. At the same time, if consumers need to re-lay cable (such as wall-to-wall wiring, etc.), this service is separately hired by a professional company. Our company does not provide this service.
3, debugging:
(1) During the entire package repair period, due to company system upgrades, software optimization and other operational issues not mentioned in the manual, and from a technical point of view, consumers can not independently complete, requiring service personnel to come to the door again, the company provides Free service
(2) The machine is not faulty. Consumers are required to provide external equipment connection debugging service. The company provides guidance for telephone consultation and does not provide free on-site service.
(3) For those who have provided first-time free installation and commissioning or a separate on-site commissioning service, and consumers require modification, relocation or commissioning, they shall receive installation or commissioning fees.
V. "Three Guarantees" Validity Period and "Three Guarantees" Voucher
1, the calculation of "three guarantees" validity period
According to the relevant laws and regulations of the country, the "three guarantees" validity period for Toshiba video products is calculated as follows:
(1) Flat-panel color TV: The validity period of its “three guarantees†shall be calculated from the date of completion of the delivery, installation and commissioning agreed by the seller and the consumer. For those who do not require delivery, installation or commissioning, they shall start from the invoice date. Calculation;
(2) Other color TV products shall be counted from the date of invoice.
2, "Three Guarantees" valid certificate
After the failure of color TV products during the “three guarantees†period, consumers must enjoy free maintenance services through purchase invoices and repair kits. When they enjoy free maintenance services, the repaired product number is the same as the one on the repair slip. The numbers must be the same. If there is no purchase invoice, the 30th day of the production date of the product's machine number will be used as the start time of the validity period of the “Three Guarantees†for consumer products.
6. The damage caused by the following reasons does not belong to the scope of the manufacturer's warranty repair
(1) Failures and damages caused by consumers and other purchasers failing to operate correctly according to the random use instructions, and for reasons such as unauthorized disassembly and alteration;
(2) Failures and damages caused by consumers, other purchasers, caused by drops, movements, transportation, and unfavorable environments where electrical products are used (excessive humidity, harmful substances, harmful gases, etc.);
(3) Consumers and other purchasers have not followed the manufacturer's instructions for use: failures and damages caused by long-time viewing of still images;
(4) Faults and damages caused by fire, earthquake, wind, flood, lightning, disaster, gas, abnormal voltage or other irresistible disasters;
(5) Faults and damage caused by other connected machines due to consumers and other buyers connecting to other machines;
(6) When consumers and other purchasers need to repair, they cannot present the three-pack voucher and purchase invoice of this product at the same time;
(7) Consumers and other purchasers falsified the three-package vouchers and purchase invoices.
Seventh, other
(1) Attachment products (including remote controllers, 3D glasses, smart boxes, etc.) are repaired for one year without providing on-site service;
(2) The “Three Guarantees†service policy for gifts is implemented in accordance with the relevant national laws and regulations of the relevant categories;
(3) If the terms of this policy conflict with the previous terms, this policy is the implementation standard. When inconsistent with national or local laws, the law is the standard. Within the limits of law, this policy is the standard.
Toshiba TV Repair Charges Price List 
Toshiba TV Repair Charges 
Remarks: The fees stated in the reference table of this price list are for reference only and are manual fees only. They do not include other fees, and in particular do not include material fees. Damaged parts do not want replacement or temporary replacement of parts. If repairs are required, an additional 50% will be charged on the basis of receiving replacement parts. After the actual inspection, the actual costs are based on the principles of first meeting and later revision (the items not listed in the table also belong to the bargaining range).
1. Wide range of application, convenient and simple installation.
2. Stainless steel material, super heat dissipation, exquisite craftsmanship, energy saving and environmental protection, long life.
3. Waterproof, dustproof, strong and durable.
Toshiba TV After-sales Service Policy and Maintenance [Charge Price List]
What if Toshiba TV is broken? Many of my friends will say that they will be sent directly for repairs. Actually, not many people do this because fears will be "slaughtered." In the end, this is due to the opaque prices of Toshiba TV repairs and the lack of consumer awareness of Toshiba TV's after-sales service policies. In order to solve the problem of everyone repairing Toshiba TV, the following author and everyone talk about Toshiba TV's specific after-sales service policies and corresponding maintenance prices.