Will you become "scrap" after you've been insured?

IT Times reporter Hao Junhui was originally used to back up and store data on mobile hard drives, but now it has become a data "grave." Recently, a Western Digital (Western Digital) mobile hard disk purchased by Mr. Li, a citizen, a few years ago has failed. Since the purchase time has exceeded three years, Western Digital's customer service has made it clear that overwriting the hard disk is not responsible. Is it that a hard disk that is overprotected is a piece of "scrap iron"?

Exceeding the warranty period, the manufacturer does not take responsibility for Mr. Li's purchase of this 250G Western Digital hard drive at the end of 2008. Since two notebook computers were replaced during the period, in order to save information, backup data is stored on the mobile hard disk each time the computer is replaced. In a few years, all photographs and texts from reading to working are in it. Not long ago, this hard disk had a problem. After plugging in the data cable, the light at the hard disk interface flashed, but the computer could not recognize the hard disk. This disk could not be read.

Afterwards, Mr. Li called West Digital's official customer service phone, but Mr. Li was very chilling. "I'm sorry, your hard disk has passed the warranty period. Our company is not responsible for the repair." It does not provide data recovery services nor is it responsible for repairing hardware. Western Digital's hard drives and Western Digital have no relationship.

Mr. Li is very depressed. What should he do with this "scrap"? What should I do with the information in it?

Over-protection is not repair is the unspoken rules "Hard drive overhaul is not repair hard drive manufacturers unspoken rules." A person engaged in hardware maintenance for many years revealed that the hard drive is a fine electronic products, if one of the disc problems, it will lead to the entire hard disk Unable to read, and repair is indeed technically difficult and costly. "In recent years, hard drive prices have dropped rapidly. Manufacturers have calculated higher maintenance costs. They simply do not provide maintenance services. Even during the warranty period, they only provide replacement services."

At present, the larger hard disk vendors on the market are Seagate. "IT Times" reporter called Seagate customer service, the other also said that during the warranty period the hard disk is damaged, can provide replacement, but the security of the hard disk, does not provide any services, at the same time regardless of security, the data in the hard disk are not in the scope of repairs. Even during the warranty period, repairs are not as simple as hard disk manufacturers simply do not have special service points in China. Once the original dealers have been “eliminated” by the market or the upper-level agent has not set a point, then the whole process will be even better. Complex, "You want to find a large agent on the Internet contact information, mailing address, and then express the past. The next consumer can only do is wait." Senior computer hardware player Huang Chunhui told reporters.

Even if you get a replacement hard drive, it's not necessarily a new one. WD customer service clearly admits that only the hard disk that was damaged in the first year of purchase will be replaced with a new one, and the replacement in the next two years will be “good product”. "Is it a hard disk that someone else has repaired?" the reporter asked. "You can understand this way." If customer service responds.

Is it difficult to repair a hard drive with a small company? The reporter then searched online for "hard disk repair" and discovered that there are many companies providing related services.

The reporter randomly dialed a few telephone calls. The other party said that they could take the hard drive and test it. They also provided data repair services. Western Digital Customer Service also recommended a third-party company named Han Xin to the reporter. The company's customer service stated that the cost of data restoration ranges from RMB 400 to RMB 3,000. “We decided to fix the difficulty.” Another HDD repair company’s customer service heard After describing the description of Mr. Li’s hard drive, the reporter stated that it is likely that the mobile hard disk case had been broken. If this is the reason, the maintenance cost should not exceed 100 yuan. However, Mr. Lee was a little hesitant to take the hard drive for repairs. “There is a lot of information on my hard drive. It is my personal privacy. If I just find a small company to handle it, how can I do if privacy leaks? If the manufacturer provides such services, I am willing to spend more money, after all, it is a big company."

However, the current legal loophole is that the state’s “Three Guarantees Policy” for consumer electronics products only requires that manufacturers provide corresponding after-sales services within the three-period period. However, it does not specify whether products that exceed the three-package period should continue. Provide services. Manufacturers are drilling this hole and the hard disk has become a "disposable consumer product."