A few days ago, several announcements released by the Shanghai Bureau of Quality Supervision revealed that LG washing machines, Panasonic washing machines, Konka washing machines, Changhong TVs, Tongfang TVs and other Chinese and foreign home appliance brands have "unqualified product quality." Previously, a number of Chinese and foreign brands, including 9 Yang Soymilk, BenQ refrigerators, Vantage water heaters, German and Italian gas stoves, and Linne water heaters, were also exposed by the Quality and Quality Supervision Bureaus of various industries because of “unqualified quality”.

"Even if the same appliance brand is the same product, 10 testers will issue 10 completely different test results. Why is this? Panasonic washing machine failed to pass the test in Shanghai, and it passed the test in Zhejiang, and it may be unqualified in Jiangsu. What is the reason behind this?"

This phenomenon has sparked heated debates in the community: Is the quality of household electrical appliances increasingly unreliable, or is the stakeholder’s appetite hidden in the home appliance quality inspection process increasingly appetizing or is it otherwise hidden?

In recent days, an informed source from home appliance companies and testing agencies revealed to reporters that a “gray” interest chain hidden in the process of product quality inspection has matured and stabilized after many years of operation, and it has been a day-to-day operation of home appliance companies. Environmental damage.

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"With regard to the detection of the volume of refrigerators, the national standard is not strictly defined, resulting in different detection mechanisms detecting different results for the same volume of the refrigerator. Some of them remove all the drawers in the refrigerator from the measured volume, while others do not calculate the volume occupied by the drawer. In the meantime, such flexible testing will lead to the existence of ambiguity in the refrigerator volume of some companies, which in turn affects the energy efficiency of the refrigerator."

An insider from a home appliance company said that not only the volume of refrigerators, including the recent LG, Panasonic unsatisfactory washing machine wash ratio indicators, but also because the national standards are not rigorous leading to testing agencies to detect a lot of flexibility.

An insider who had been involved in home appliance testing at a testing agency admitted that “different testers will have different test results for national standards and even for different detection methods. For example, the washing ratio of the washing machine is tested and the order of the samples before and after the test is different. There will be different results, and if the results of random deployment are more biased."

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Some testing organizations still have indiscriminate use of national standards to detect quality problems. According to a microwave oven business person, “The microwave ovens produced by enterprises before the implementation of the new national energy efficiency standards were found to be unqualified by the third-party testing agencies in the market inspection of a city’s industrial and commercial sector. In the past, we saw that they were taking new countries. Standard testing of old products. Many testing agencies do not even understand this."

According to the insiders of the above-mentioned inspection agencies, “The threshold relative to corporate standards, industry standards, and national standards is the lowest, which is to ensure that most of the companies and products in the market can meet, so it will cause rigorous.”

"Actually, many SMEs will designate production inspection models for third-party testing agencies, which is to meet the needs of the national and provincial markets."

As the national standards are not rigorous, it eventually leads to a number of “gray interest chains” in the process of quality inspection of household electrical appliances. The above-mentioned corporate sources have pointed out that many SMEs can only pass through third-party management because of unqualified quality. Relevant personnel of the inspection organization will obtain a qualified inspection report through the production inspection model.

"What I know is that many small and medium-sized enterprises in Zhejiang are often the key people for the third-party testing organizations with a value of 200,000 yuan and 300,000 yuan." The above-mentioned business sources revealed that "even if it is in the industrial and commercial and quality supervision departments, the market is random During the random inspection process, these companies will also be notified by the testing agency at the first time, so that the products used by the raccoon cats will be replaced by special customized testing products to ensure the quality of the products.

The insider of the above-mentioned inspection agency stated that “the space for the company's RBI is not large, and the R&D center has a complete supervision system to avoid the product being packaged. However, she also admits that there is indeed room for manipulating the inspection products. After all, China is talking about human relations."

RBIs are only a small number of SMEs' means. For some large and well-known home appliance companies, they often encounter the “threat” of unqualified product quality. Some local industry and commerce departments use this measure every year to increase their penalties. "After the product inspection report comes out, to the quality supervision department of the industry and commerce, there is a period of more than one month of operation. The industrial and commercial department will feedback the test report to the company first. Once the two parties establish a connection, they will start the price negotiation, 500,000 yuan, 1 million yuan. Punishment is a common thing, and individuals must be dealt with directly, in exchange for the industry and commerce departments not to expose the results of the inspection to the media, said the above-mentioned corporate figures.

The above-mentioned companies of microwave ovens also disclosed that “With huge fines to avoid being exposed publicly by the media, the price can be cut from 1 million yuan to 500,000 yuan and 300,000 yuan, which is very flexible.”

Local protection of testing organizations In the recent years of unqualified quality of some home appliances, different testing results of the same brand of the same product frequently occurred. In response, the insiders of the above-mentioned inspection agency stated that “a large part of this is due to the local protection and customer protection of the testing organization. In general, the testing agencies in this province are relatively relaxed in product testing for home appliance companies in the province, and are relatively strict in foreign provinces. In the same way, customers of inspection organizations will also be relatively tolerant."

In response, Li Fuchun, secretary-general of the Shanghai Household Electrical Appliances Association, pointed out: “In the process of energy efficiency testing and supervision, local “standard orientation” is more serious. Some provinces and cities only sample home appliances of foreign companies, and one eye is closed to local eyes. In the process of supervision, the "Neisong outer tightness policy" was adopted.

According to the above-mentioned business sources, "In fact, in recent years, China's third-party national product quality inspection agencies have completed the transformation of enterprises, and there are more than 30 testing organizations with qualifications for the inspection of home appliances. These inspection structures are facing self-financing and economic realization. Because of the pressure of efficiency, it will naturally take special care for its own major customer companies."